Refund Policy

Refund Policy

At sellaiart.net, we want you to be completely satisfied with your purchase. If you are not satisfied with your artwork, we offer a refund or exchange policy, subject to the following terms and conditions:

1. Eligibility for Refunds

You may be eligible for a refund or exchange if:

  • The artwork you received is damaged, defective, or significantly different from the description.
  • You notify our customer support team within 14 days of receiving the artwork.
  • You provide appropriate evidence, such as photographs, to support your claim.

2. Non-Refundable Items

Certain items are not eligible for refunds or exchanges unless they are damaged during shipping:

  • Custom-made artwork or personalized pieces.
  • Artwork that has been altered or modified by the customer.
  • Digital downloads or virtual goods.

3. Return Process

If you are eligible for a refund or exchange, please follow these steps:

  1. Contact our customer support team at info@sellaiart.net within 14 days of receiving the artwork, and provide your order details and reason for the return.
  2. Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
  3. Package the artwork securely in its original packaging, including all accessories and documentation.
  4. Ship the artwork back to us using a trusted shipping method with a tracking number. The return shipping costs are the responsibility of the customer, unless the artwork arrived damaged or defective.
  5. Once we receive the returned artwork and verify its condition, we will process your refund or exchange.
  6. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account.

4. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@sellaiart.net. We are here to help you and ensure your satisfaction.

Top